After you change a business process, how do you introduce it to your organization? Who needs to know about the change? What do they need to know? How do you communicate the change to the appropriate parties and train the affected employees?
Before you begin your BPI work, you should develop a project plan that includes an implementation phase. This section of the project plan focuses on the changes that have to occur in order for the new process to work; the testing required to make sure it works; the communication strategy that outlines who needs to know what, when; and the training plan that identifies how to train affected employees.
The implementation phase of the project plan can include sub-phases called “tracks.” For example, the implementation phase can have these four tracks:
- Change management track: This track includes creating an impact analysis to ensure that you include the right colleagues in making the appropriate changes to the business process. As you work to improve a process, you identify changes that must occur in the organization to obtain the degree of improvement you expect. The impact analysis is a tool used to capture the changes that have to occur to ensure success.
- Testing track: The steps in this track confirm that the process and tools work as expected.
- Communication track: This track identifies the audience you have to notify of the change (the who), and the following information for each defined audience: what they need to know, when they need to know it, how you will communicate (the audience’s preferred communication vehicle), and when they need to know about the change.
- Training track: This track is similar to the communication track but focuses on the training requirements: who needs training, what they require training on, where you will conduct the training, when you will conduct the training, and what method you will use to deliver the training.
Implementing the business process is the ninth step to improving the effectiveness, efficiency, and adaptability of your business.
Copyright 2010 Susan Page